DOYENNE THE LABEL LTD

WEBSITE PRIVACY POLICY

This website is operated by Doyenne The Label Ltd. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully as it contains important information regarding;

• Who we are;

• How and why we collect, store, use and share personal information;

• Your rights in relation to you personal information;

• How to contact us in the event you have a complaint.

Who we are

DOYENNE THE LABEL LTD (“we, us, our”) collect, use and are responsible for storing certain personal information about you (“you, your, yours”).

The personal information we collect and use.

Personal information is information which you can be identified from (and does not include any anonymised forms of information).

1. Types of personal information

We will sometimes obtain information from you directly, including when you subscribe to our mailing list, purchase a product, create an account with us, or contact us using the contact form on the website.

1. Changes to the way we collect your personal information

In the event that we need to obtain personal information in relation to you from any source other than those described above, we shall notify you of this.

 

How we use your personal information.

1. General purposes

In general your personal information will generally be processed for the following purposes:

To process your orders, process your payments, contact you regarding your orders, arrange delivery to a specified address, keep you updated with news and information.

1. Monitoring

We may monitor communications, and in doing so we may obtain your personal information through this process, we will undertake monitoring in the following circumstances:

All emails will be monitored for fraud prevention, quality assurance, and monitoring and training purposes.

 

Lawful basis for processing of your personal information

We have described above the purposes for which we may process your personal information. These purposes will sometime be justified by UK data protection law.

1. General lawful basis

The lawful basis on which we are able to process your personal data are:

1. Where we have consent to use your data for a specific purpose

2. Where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you

3. Where it is necessary to enable us to comply with a legal obligation

4. Where it is necessary to ensure our own legitimate interests or the legitimate interest of a third party (provided that your own interest and rights do not override those interests). Wherever we rely upon these basis, details of the legitimate interests concerned shall be provided to you.

5. Where we need to protect your own vital interests or the vital interests of another person

6. Where it is needed in the public interest provided that the task or function has a clear basis in law.

In general in order to meet the purposes described above, we will process your personal information where it is necessary to protect our legitimate interests and rights do not override these interests. Those legitimate interests are:

To process your orders, to develop our business, to ensure products are satisfactory, to gain insight into how customers use our products and the popularity of them.

 

Sharing of your personal information

On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.

We do not anticipate that we will need to share your personal information with any third party. We will notify you if this position should change.

 

How long your personal information will be kept

Your personal data will be kept for as long as required to fulfil the above purposes. If you would like us to delete all of your personal data from our systems, please contact us via the website.

 

Keeping your information secure

We will ensure proper safety and security of your personal information and have measures in place to do so. We will use technological and organisational measures to keep your information safe. User accounts are accessed by unique log ins and passwords to keep this secure.

We are ISO 27001 certified. This certification assists us in ensuring the safety of your personal information.

We have procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations. You shall also be notified of any suspected data breach concerning your personal information.

 

Children

Our website is not intended for use by children under the age of 18. We do not intend to collect the data of any children.

 

Your rights

Under the UK General data protection regulation you have a number of important rights free of charge. For further information of these, see the guidance from the UK Information commissioner’s office on your rights under the general data protection regulations.

If you would like to exercise any of these right please contact us using the contact form on our website

 

This privacy policy was published on 06.11.2023